1. Introduction

Welcome to Keyra! These Terms of Service ("Terms") govern your access to and use of Keyra's website, mobile applications, and other services (collectively, the "Service"). By using our Service, you agree to be bound by these Terms, our Privacy Policy, and any additional terms incorporated by reference.

2. Eligibility

To use Keyra, you must:

• Be at least 18 years old (or have the consent of a legal guardian if permitted by local law).
• Have the legal capacity to enter into these Terms.
• Be located in a jurisdiction where the Service is available.

3. Account Registration

• Account Creation: You must register an account to access certain features of the Service. You agree to provide accurate and complete information.
• Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
• Verification: Keyra may require identity verification (e.g., phone and email verification) as part of onboarding.

4. Use of the Service

• Buyer and Seller Roles: Keyra is a livestream auction marketplace connecting sellers (primarily in Thailand) with buyers worldwide. You agree to use the Service only for lawful purposes and in accordance with these Terms.
• Listings: Sellers are responsible for the accuracy and legality of all listings. All items must be described truthfully; misrepresentations are prohibited.
• Transactions: All transactions processed through Keyra are subject to our payment and shipping policies. Sellers agree to ship items as described and in accordance with Keyra's shipping guidelines.

5. Prohibited Activities

You agree not to:

• List counterfeit or fake items, or make misleading claims about any item's value, condition, or characteristics.
• Violate any intellectual property, privacy, or other rights of third parties.
• Engage in fraudulent, deceptive, or manipulative practices.
• Use automated systems or bots to access or interact with the Service without our express permission.

6. Shipping and Fees

• Sellers must ship items via their chosen carriers to Keyra's warehouse in Bangkok for an authenticity check. Keyra then ships verified items to buyers. If an item is found to be fake or misleading, Keyra will return it to the seller and refund the buyer.
• Shipping fees are calculated based solely on Keyra's warehouse location and the buyer's location.
• Taxes and Additional Charges: Any applicable taxes or additional charges will be disclosed during checkout.

7. Fees and Payments

• Keyra does not charge a commission fee; however, a Stripe Connect payment-processing fee of approximately 2% applies. This fee is automatically deducted from the sale proceeds.
• Refunds and Disputes: Disputes regarding transactions, refunds, or shipping must be resolved through our dispute resolution process as outlined in our returns policy.

8. Intellectual Property

• Ownership: All content on the Service (text, graphics, logos, software) is the property of Keyra or its licensors.
• License: Keyra grants you a limited, non-exclusive, non-transferable license to use the Service for its intended purposes.
• User Content: You retain ownership of content you post, but grant Keyra a worldwide, royalty-free license to use, reproduce, and display it as necessary to provide the Service.

9. Disclaimers and Limitation of Liability

• Service "As Is": Keyra is provided "as is" and "as available" without warranties of any kind. We do not guarantee the Service will be uninterrupted or error-free.
• Liability: To the maximum extent permitted by law, Keyra will not be liable for any indirect, incidental, or consequential damages arising from your use of the Service.
• Third-Party Links: The Service may contain links to third-party websites or services. We are not responsible for their content or practices.

10. Termination

• By Keyra: We may suspend or terminate your account and access if you violate these Terms or engage in fraudulent or harmful activities.
• By You: You may terminate your account at any time via your account settings. Termination does not affect obligations incurred prior to termination.

11. Governing Law and Dispute Resolution

• Governing Law: These Terms are governed by and construed under the laws of Thailand.
• Dispute Resolution: Any disputes arising from these Terms will be resolved through arbitration in Thailand, unless prohibited by applicable law.

12. Changes to the Terms

Keyra reserves the right to modify these Terms at any time. We will provide notice of material changes; your continued use after such changes constitutes acceptance of the new Terms.

13. Contact Information

For questions about these Terms or the Service, please contact us at:

• Email: support@keyra.co