1. Buyer Protection Coverage

Keyra's Buyer Protection covers:

• Non-delivery of items – If a seller fails to ship the item after purchase.
• Significantly not as described items – If the item received does not match the seller's description, including the condition, size, or other key details.
• Damaged or defective items – If the item arrives damaged or defective.
• Misleading or fraudulent items – If an item is found to be counterfeit or violates Keyra's policies.

2. Conditions for Buyer Protection

To be eligible for Buyer Protection, please ensure the following:

• Report Issues Within 7 Days – If you experience any issues with your order, please report them to Keyra's support team within 7 days of receiving the item.
• Provide Evidence – If the item is not as described or arrives damaged, please provide clear photos or videos showing the discrepancy or damage.
• Return Process – If your issue is eligible for protection, you may be asked to return the item to the seller. Keyra will assist in coordinating the return process.

3. How Buyer Protection Works

• Order Dispute: If you believe there's an issue with your purchase (e.g., non-delivery, damaged goods, or counterfeit items), you can contact our Customer Support Team via the app or email.
• Investigation: Once you file a dispute, our team will review the case and may reach out to the seller for clarification. We may also ask you for additional documentation (e.g., tracking information, pictures of the item).
• Resolution: After our investigation, if we determine the issue qualifies under Buyer Protection, we will offer a refund or replacement depending on the situation.

4. Shipping Delays

• International Shipping: Due to global logistics challenges, delivery times may vary based on your location. Please note that Keyra cannot control shipping delays caused by third-party couriers.
• Tracking Information: We will provide tracking information where available. If you experience a significant delay, please contact our support team, and we will work with the seller to assist you.

5. Eligibility Exclusions

Buyer Protection may not apply in the following cases:

• Buyer's Mistakes: If the issue was caused by incorrect shipping details provided by the buyer.
• Buyer's Change of Mind: If the buyer simply decides they no longer want the item.
• Items Not Reported on Time: Issues reported after 7 days of receiving the item will not be covered by Buyer Protection.

6. How to Contact Keyra Support

If you encounter any issues, or if you have questions regarding Buyer Protection, please reach out to our Customer Support Team.

• Email: support@keyra.co
• Phone Number: +66896656919

At Keyra, we strive to ensure a safe and trustworthy marketplace for both buyers and sellers. Our Buyer Protection Policy is designed to safeguard your purchase and provide assistance if you encounter any issues. We are here to support you every step of the way!