1. Introduction

Welcome to Keyra. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, share, and protect your information when you access and use our services, including our website, mobile applications, and other related services (collectively, the "Service").

2. Information We Collect

2.1 Personal Information

When you create an account or use our Service, we may collect information that identifies you, such as:

• Account Information: Your name, email address, phone number, and other contact details.
• Identity Verification: Documents or images (e.g., selfie with ID) provided during the verification process.
• Payment Information: Financial account details used for processing payouts.
• Seller Information: Business details, shipping/return addresses, and related information for sellers.

2.2 Usage Data

We also collect data on how you interact with our Service, including:

• Device information (e.g., device type, operating system, unique device identifiers).
• Log data (e.g., IP address, browser type, pages visited, and actions taken).
• Analytics data (e.g., session duration, clickstream data) via integrated analytics tools.

2.3 Cookies and Similar Technologies

We may use cookies and other tracking technologies to enhance your experience, analyze trends, and improve our Service. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Service.
• Verify your identity and secure your account.
• Process transactions, including payouts and shipping calculations.
• Personalize your experience and send you relevant communications.
• Analyze usage patterns and gather insights to optimize the Service.
• Comply with legal obligations and enforce our Terms of Service.

4. Sharing Your Information

We may share your information with:

• Service Providers: Third-party vendors that perform services on our behalf, such as payment processors, shipping providers, analytics platforms, and customer support.
• Legal and Regulatory Authorities: When required by law, regulation, or legal process.
• Business Transfers: In connection with any merger, acquisition, or sale of assets, provided that the recipient agrees to protect your information in a manner consistent with this Privacy Policy.
• With Your Consent: We may share information with your explicit consent or as otherwise disclosed at the time of collection.

5. Data Security

We take reasonable measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will securely delete or anonymize it.

7. International Data Transfers

Keyra operates in Thailand and may transfer your personal data to countries outside your jurisdiction. We ensure that any such transfers are conducted in compliance with applicable data protection laws and include appropriate safeguards to protect your information.

8. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

• Access: Request access to your personal data.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to certain limitations.
• Objection/Restriction: Object to or restrict our processing of your personal data.
• Data Portability: Request that we transfer your data to another party.

To exercise your rights or for any privacy-related inquiries, please contact us using the details provided below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date and post the updated policy on our website and mobile applications. Your continued use of our Service after any such changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@keyra.co